FAQ
How do I reserve an appointment?
Appointments may be reserved online, by phone, or in person. To ensure a seamless experience and preferred scheduling, we recommend booking in advance. Our team is happy to assist in selecting the ideal service and stylist for you.
What is your cancellation policy?
To honor the time of both our guests and our service providers, we require a minimum of 48 hours notice for any changes or cancellations. Appointments adjusted within this window may be subject to a fee of up to 100% of the service.
Where should I park?
Downtown parking can be a challenge, especially during hours. While we do offer a convenient parking lot for our visitors, it tends to fill up. We encourage you to take advantage of this option, but it's wise to plan ahead and consider alternative street parking if needed. Your best experience starts with a little preparation!
What services do you offer?
We offer a curated selection of luxury hair and spa services, including bespoke hair design, dimensional color, restorative treatments, and elevated skin services. Each experience is thoughtfully tailored to enhance your natural features and deliver refined, effortless beauty.
What can I expect during my first visit?
Your first visit is designed to be both indulgent and personalized. We begin with a detailed consultation to understand your vision, lifestyle, and preferences, followed by a customized service experience crafted exclusively for you.
What if I'm not happy with my service?
We want you to feel confident and happy with your service. If something doesn't feel quite right, please reach out directly to the service provider who performed your service within 7 days of your original appointment.
Your service provider will work with you to address your concerns and schedule a complimentary adjustment. Adjustments are scheduled like a regular appointments and must be completed by the original service provider.
Because our services require dedicated time, expertise, and product, we do not offer refunds on completed services. We're committed to providing the opportunity to make things right.